Privacy Policy

My Pain Sensei understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of our services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.

Information Collected About You

Personal Information

If you choose to register with My Pain Sensei or access certain functionality of My Pain Sensei, you may be required to submit Personal Information. “Personal Information” means information that we can use to identify or contact you, such as your name, address, telephone number or email address. Some of our interactive tools and services may request you to submit health information, which would also be considered Personal Information. You are responsible for ensuring the accuracy of the Personal Information that you submit. Inaccurate information will affect your experience when using our tools and our ability to contact you for as described in this Privacy Policy.

My Pain Sensei uses Personal Information to develop a personality type graph. The Personal Information collected for this purpose includes: name, email, phone, location (optional), height and weight (optional). You will be able to view your personality type graph. With your permission, your physician may be able to view the personality type graph. We will also collect Personal Information from your Facebook page for this purpose. Your Facebook information will not be retained once the personality graph is generated.

Access to some of our interactive tools and services may be limited to users who have registered. Some of our tools do not retain your Personal Information, while others store your Personal Information in accordance with this Privacy Policy. You may also be asked to provide authorization for uses of personal information in addition to what is in this Privacy Policy when you use certain tools, such as providing personal information to a sponsor of the tool. We will not make any use of your personal information beyond the permitted uses in this Privacy Policy unless you provide such additional consent in connection with the specific tool at the time you submit Personal Information in order to use the tool.

Public Forums

My Pain Sensei features several community areas and other public forums where users with similar interests or medical conditions can share information and support one another or where users can post questions for experts to answer. We may also offer online discussions moderated by healthcare experts. Our communities are open to the public and should not be considered private.

Any information (including Personal Information) you share in any online community area including a chat room, public posting area or online discussion is by design open to the public and is not private. You should think carefully before posting any Personal Information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes.

Non-Personal Information

Even if you do not register with or provide any Personal Information to My Pain Sensei, we may collect Non-Personal Information about your use of My Pain Sensei. “Non-Personal Information” means information that does not specifically identify an individual person. We may also acquire Non-Personal Information about our users from external sources. While you may use some of the functionality of My Pain Sensei without registration, many of the specific tools and services of My Pain Sensei require that you register with us.

Cookies and Web Beacons

As with most websites, we gather certain information through your use of our website. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.

“Cookies” are small data files that are stored on the hard drive of the computer you use to view a web site. Every computer that accesses our service is assigned a different Cookie by us. “Web Beacons” are graphic image files imbedded in a web page typically used to monitor activity on a web page and send back to its home server (which can belong to the host site, a network advertiser or some other third party) information from your browser, such as the IP address, the URL of the page on which the Web Beacon is located, the type of browser that is accessing the site and the ID number of any Cookies on your computer previously placed by that server.

What Choices Do I Have?

Updating/Removing Your Personal Information

If you do not want your Personal Information used by My Pain Sensei as provided in this Privacy Policy, you should not register as a member or for any specific tool or application that collects Personal Information. You can correct, update or review Personal Information you have previously submitted by going back to the specific tool or application, logging-in and making the desired change. You can also update any Personal Information you have submitted by contacting us using the contact information listed below.

If you have registered and desire to delete any of your Personal Information you have provided to us from our systems please contact us using the contact information listed below. Upon your request, we will delete your Personal Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to My Pain Sensei from our servers.

If you decide that you would prefer not to receive personalized email or secure electronic messages from My Pain Sensei, you may “Opt-out” of the service by clicking on the settings tab on yourMy Pain Sensei home page and changing your email preference or following the unsubscribe instructions included in each promotional email. Emails that we send with opportunities from My Pain Sensei or with offers or informational materials from My Pain Sensei on behalf of our sponsors will contain an opportunity to unsubscribe from getting additional emails of that type in the future from us unless you re-subscribe.


Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the “Help” section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of the My Pain Sensei may not work properly.

How Information Collected About You Is Used

We may use Personal Information about you to:

  • develop a personality type graph,
  • administer your account and our website,
  • provide you with access to particular tools and services,
  • respond to your inquiries you send to us and to send you administrative communications about our services,
  • obtain your feedback about our offerings,
  • statistically analyze trends and user behavior and activity including how frequently areas of the site are visited and how many emails are received and opened,
  • provide you and people with similar demographic characteristics and interests with more relevant content or advertising both on our website or on other web sites that you visit after you leave My Pain Sensei,
  • send you personalized emails or secure electronic messages pertaining to your health interests, including news, announcements, reminders and opportunities from My Pain Sensei, and
  • send you relevant offers and informational materials on behalf of our sponsors pertaining to your health interests.

We may combine Personal and Non-Personal Information collected by us about you, and may combine this information with information from external sources.

In addition to the emails described above that are made available to all registered visitors, users of My Pain Sensei can receive personalized emails or secure electronic messages based on Personal Information.

We also use Cookies in order to enable us to conduct surveys for our own use and on behalf of our advertisers. These Cookies are used to determine whether you have seen certain content or advertising so that we may request your opinions. We may also use Cookies to authenticate respondents or to help you pick up where you left off in a survey. If you have Cookies disabled you may not be able to participate in some surveys.

Information that we collect about you may be combined by us with other information available to us through third parties for research and measurement purposes, including measuring the effectiveness of content, advertising or programs. This information from other sources may include age, gender, demographic, geographic, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to an individual user of My Pain Sensei, to our current or prospective advertisers and other business partners. We do not sell or share any Personal Information with any third parties, except that contractors performing services on our behalf may be provided access to Personal Information when performing these services. These contractors agree not to use this information for any purpose other than performing services on our behalf.

With Whom Do We Share Your Information?

Except as described in this Privacy Policy or as specifically agreed to by you, My Pain Sensei will not disclose any Personal Information we gather from you through the use of our services. We may only release Personal Information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose Personal Information as described below. We may share Non-Personal Information that we have about you, including about your browsing activity, with third party advertising service providers who may use this information, on our behalf, to help us deliver advertising on our website as well as on other sites on the Internet.

My Pain Sensei contractors will have access to your Personal and Non-Personal Information in the course of providing products or services to My Pain Sensei. These contractors include vendors and suppliers that provide us with technology, services, data analysis, research, advertising and marketing assistance and/or content in connection with our operation and maintenance of My Pain Sensei. We contractually require that our contractors: 1) protect the privacy of your Personal and Non-Personal Information consistent with this Privacy Policy and 2) not use or disclose your Personal or Non-Personal Information for any purpose other than providing the limited service or function for My Pain Sensei.

Certain content, services and advertisements offered to you through My Pain Sensei are served on, or contain links to, web sites hosted and operated by a company other than My Pain Sensei (“Third Party Web Sites”). We do not disclose your Personal Information to these Third Party Web Sites without your consent, but you should be aware that any information you disclose to the other web sites once you access these other web sites is not subject to this Privacy Policy. We do not endorse and are not responsible for the privacy practices of these Third Party Web Sites. You should review the privacy policy posted on the other web site to understand how that Third Party Web Site collects and uses your Personal Information.

How Do We Secure and Retain Your Information?

We take reasonable security measures to protect the security of your Personal Information. Despite our efforts to protect your Personal Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.

The security of your Personal Information is important to us. When you enter Personal Information (including personal health information), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personal Information. Personal Information is stored on our computers in encrypted form, and those computers are kept in a secure environment.

We will retain your Personal Information as long as your account is active or needed to provide you services. At any time you can remove your Personal Information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to My Pain Sensei from our servers. Our tools that collect and store Personal Information allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.


We are committed to protecting the privacy of children. My Pain Sensei is not designed or intended to attract children under the age of 13. We do not collect Personal Information from any person we actually know is under the age of 13. A parent or guardian, however, may use My Pain Sensei to establish an account for a minor. The parent or guardian is solely responsible for providing supervision of the minor’s use of My Pain Sensei. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through My Pain Sensei for the minor.

Contacting Us About Your Personal Information or Privacy

Please send us an email by using the Contact Us link at the bottom of every page of our site if you have any questions about this Privacy Policy or the Personal Information we maintain about you.

You can also contact our Privacy Office at:

My Pain Sensei
Attn: Legal Department
5242 Seneca Place
Simi Valley, CA 93063

Changes to This Privacy Policy

We reserve the right to change or modify this Privacy Policy or any of our tools or services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this policy, we will notify you by email (sent to the email address specified when you register) and/or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this website for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use the My Pain Sensei. Please exit My Pain Sensei immediately if you do not agree to the terms of this Privacy Policy.

Privacy Policy Last updated on August 28, 2017

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