Information Collected About You
My Pain Sensei uses Personal Information to develop a personality type graph. The Personal Information collected for this purpose includes: name, email, phone, location (optional), height and weight (optional). You will be able to view your personality type graph. With your permission, your physician may be able to view the personality type graph. We will also collect Personal Information from your Facebook page for this purpose. Your Facebook information will not be retained once the personality graph is generated.
My Pain Sensei features several community areas and other public forums where users with similar interests or medical conditions can share information and support one another or where users can post questions for experts to answer. We may also offer online discussions moderated by healthcare experts. Our communities are open to the public and should not be considered private.
Any information (including Personal Information) you share in any online community area including a chat room, public posting area or online discussion is by design open to the public and is not private. You should think carefully before posting any Personal Information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes.
Even if you do not register with or provide any Personal Information to My Pain Sensei, we may collect Non-Personal Information about your use of My Pain Sensei. “Non-Personal Information” means information that does not specifically identify an individual person. We may also acquire Non-Personal Information about our users from external sources. While you may use some of the functionality of My Pain Sensei without registration, many of the specific tools and services of My Pain Sensei require that you register with us.
Cookies and Web Beacons
As with most websites, we gather certain information through your use of our website. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.
“Cookies” are small data files that are stored on the hard drive of the computer you use to view a web site. Every computer that accesses our service is assigned a different Cookie by us. “Web Beacons” are graphic image files imbedded in a web page typically used to monitor activity on a web page and send back to its home server (which can belong to the host site, a network advertiser or some other third party) information from your browser, such as the IP address, the URL of the page on which the Web Beacon is located, the type of browser that is accessing the site and the ID number of any Cookies on your computer previously placed by that server.
What Choices Do I Have?
Updating/Removing Your Personal Information
If you have registered and desire to delete any of your Personal Information you have provided to us from our systems please contact us using the contact information listed below. Upon your request, we will delete your Personal Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to My Pain Sensei from our servers.
If you decide that you would prefer not to receive personalized email or secure electronic messages from My Pain Sensei, you may “Opt-out” of the service by clicking on the settings tab on yourMy Pain Sensei home page and changing your email preference or following the unsubscribe instructions included in each promotional email. Emails that we send with opportunities from My Pain Sensei or with offers or informational materials from My Pain Sensei on behalf of our sponsors will contain an opportunity to unsubscribe from getting additional emails of that type in the future from us unless you re-subscribe.
Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the “Help” section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of the My Pain Sensei may not work properly.
How Information Collected About You Is Used
We may use Personal Information about you to:
- develop a personality type graph,
- administer your account and our website,
- provide you with access to particular tools and services,
- respond to your inquiries you send to us and to send you administrative communications about our services,
- obtain your feedback about our offerings,
- statistically analyze trends and user behavior and activity including how frequently areas of the site are visited and how many emails are received and opened,
- provide you and people with similar demographic characteristics and interests with more relevant content or advertising both on our website or on other web sites that you visit after you leave My Pain Sensei,
- send you personalized emails or secure electronic messages pertaining to your health interests, including news, announcements, reminders and opportunities from My Pain Sensei, and
- send you relevant offers and informational materials on behalf of our sponsors pertaining to your health interests.
We may combine Personal and Non-Personal Information collected by us about you, and may combine this information with information from external sources.
In addition to the emails described above that are made available to all registered visitors, users of My Pain Sensei can receive personalized emails or secure electronic messages based on Personal Information.
Information that we collect about you may be combined by us with other information available to us through third parties for research and measurement purposes, including measuring the effectiveness of content, advertising or programs. This information from other sources may include age, gender, demographic, geographic, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to an individual user of My Pain Sensei, to our current or prospective advertisers and other business partners. We do not sell or share any Personal Information with any third parties, except that contractors performing services on our behalf may be provided access to Personal Information when performing these services. These contractors agree not to use this information for any purpose other than performing services on our behalf.
With Whom Do We Share Your Information?
How Do We Secure and Retain Your Information?
We take reasonable security measures to protect the security of your Personal Information. Despite our efforts to protect your Personal Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
The security of your Personal Information is important to us. When you enter Personal Information (including personal health information), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personal Information. Personal Information is stored on our computers in encrypted form, and those computers are kept in a secure environment.
We will retain your Personal Information as long as your account is active or needed to provide you services. At any time you can remove your Personal Information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to My Pain Sensei from our servers. Our tools that collect and store Personal Information allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
We are committed to protecting the privacy of children. My Pain Sensei is not designed or intended to attract children under the age of 13. We do not collect Personal Information from any person we actually know is under the age of 13. A parent or guardian, however, may use My Pain Sensei to establish an account for a minor. The parent or guardian is solely responsible for providing supervision of the minor’s use of My Pain Sensei. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through My Pain Sensei for the minor.
Contacting Us About Your Personal Information or Privacy
You can also contact our Privacy Office at:
My Pain Sensei
Attn: Legal Department
5242 Seneca Place
Simi Valley, CA 93063
© 2019 My Pain Sensei™. All rights reserved.